Breakout Room integrates seamlessly with Freshdesk, enabling customers to submit screen recordings along with their help requests.
To enable Breakout Room for Freshdesk, just follow these steps:
- Add a new field called "Screen Recording URL." This should be a "single-line text field."
- Note: this field must be exactly labeled as "Screen Recording URL."
- In the Admin section, select "Portals." Then, click "Customize portal."
- Next, navigate to "Layout & Pages" and select "Portal Pages."
- Scroll down to the "New ticket" templates.
- <script src="https://code.jquery.com/jquery-1.12.3.min.js"></script>
- <script id="br-ss" src="https://record.breakoutroom.co/js/zendesk/ss.min.js"></script>
- Your customers should now be able to submit screen recordings through your Freshdesk help form, and the URL for those recordings will display within Freshdesk after submission.