Installing Breakout Room’s screen recording in your Zendesk request pages is simple. You can add screen recording to any New Request page in Zendesk.
- Navigate to “Customize Design” in Zendesk’s knowledge base
- Click “Edit Theme”
- Edit your “New Request” template
- Next, navigate to the “Agent View” in Zendesk.
- Create a custom Ticket Field entitled “Screen Recording URL”
- This should be a "Text" ticket field
- The "Visible" field should be checked.
- The "Editable" field should be checked.
Example of "Screen Recording URL" ticket field in Zendesk